Clean Beauty Questions, Answered
General FAQS
WHAT DO YOU MEAN BY "GREEN, NATURAL, ORGANIC"?
At Lena Rose, our nail-care, makeup, and skincare lines are rooted in nature—100% natural and/or organic, free of bismuth oxychloride, cornstarch, parabens, and sulfates. Our products are primarily plant-based and purely sourced, crafted in small batches with eco-friendly packaging. While we center plants in our formulations, some items—especially within our house line—also incorporate responsibly sourced honey and beeswax for their nourishing, beneficial properties.
WHAT DOES 5- TO 10-FREE MEAN?
We prohibit toxic chemicals from any product we carry. The chemicals referred to in 5- and 10-free include formaldehyde, formaldehyde resin, toluene, dibutyl phthalate, camphor, xylene, ethyl tosylamide, triphenyl phosphate, and parabens.
WHAT IF I HAVE ALLERGIES?
Please disclose any and all allergies to your esthetician prior to your appointment. We will do our best to accommodate your individual allergies/sensitivities as we customize most treatments, however, if you have any particular concerns (i.e., nut allergies) we ask that you reach out a few days in advance to give our team a chance to double check ingredients on our products.
SHOULD I PRE-BOOK MY APPOINTMENTS?
It’s always advised that you pre-book your appointments in order to ensure you have a spot. Facials tend to book 2-3 weeks in advance. Nails tend to book 1 week in advance.
WHAT IS YOUR CANCELLATION POLICY?
For cancellations more than 48 hours in advance, there are no penalties.
For cancellations, less than 48 hours in advance we charge 50% of service.
For no call/no shows you will be charged in full, 100% for your service.
WHAT IS YOUR PRODUCT RETURN POLICY?
Once your product has been opened, unfortunately, we cannot offer returns or exchanges. However, if you suffer an adverse reaction from a product purchased in our shop, we ask that you provide images and description of the issue as well as return the product and we will gladly refund you.
Do you offer group bookings or parties?
Yes! At Lena Rose, we love hosting small gatherings—whether it’s a Little Lena birthday celebration, a special group outing, or another memorable occasion. Give us a call in advance so we can help plan the perfect experience for your group.
WHAT PRODUCTS DO YOU USE IN YOUR TREATMENTS?
In our back bar, we use all non-toxic, chemical-free products which boast of some of nature’s purest botanicals. All of the products in our back bar can be found in our retail shop as well. In addition to using designated back bar products, our estheticians are “beauty chefs” and will often incorporate fresh herbs and florals, as well as powdered spices and pantry items to give your skin the most potent antioxidants and minerals.
Do I need an appointment or do you take walk-ins?
Walk-ins are always welcome. However, we highly recommend booking an appointment to secure your preferred time.
do i need a card on file to book?
Yes, a card on file is required to secure your appointment. Your card is not charged until after the service is completed. Unless our cancellation/nopshow policy applies
What if my polish chips?
We offer complimentary fixes up to 5 days after a service. Please contact us right away so we can take care of you.
how early should i arrive?
Please arrive 5-10 minutes early to settle in and relax before your service.
What if i am running late?
If you're more than 10-15 minutes late, we may need to shorten or modify your service to stay on schedule. In some cases, we may need to reschedule and service fees may still apply.
Do you accept returns on products?
For hygiene and safety reasons, we do not accept returns on opened products. Unopened items may be exchanged within 7 days.
Nail FAQS
CAN I BRING MY OWN NAIL POLISH?
Yes, but we please ask that you bring a professional or at minimum 5-free formula. OPI, Essie, CND, Ella & Mila, Tenoverten, Aila, Zoya are all okay brands. If you have a question about whether your nail polish meets our standard, send us an email.
WHAT NAIL POLISH BRANDS DO YOU CARRY?
Dazzle Dry, Spa Ritual, Bio Seaweed Gel, Bio Sculpture Evo Gel, and Apres Gel
How should i care for my nails after my manicure?
Avoid prolonged soaking and keep hands dry when washing dishes by wearing gloves. Use a cuticle oil to help nails stay hydrated!
What is the difference between gel-x and structured manicure?
GelX is a full cover gel extension that adds instant length. It is a pre-shaped tip applied to the entire nail. Structure manicure uses a builder gel on your natural nails to add strength, smoothness and protections. It does not add length, but helps your natural nails grow healthier and stronger.
CAN YOU DO REMOVALS?
Yes we offer gentle nail removals. Some removals may not be possible due to the strength of the products and our non-toxic approach. If you have any removal concerns, please call to inquire prior to appointment!
Do we use UV or LED lamps for gel?
We use LED lamps, there is minimal UV exposure with LED lamps.
What is the difference between soft and hard gel?
Soft Gel is flexible and lighter consistency for those seeking a more natural look. Hard gel is used for more support, durability and helps nails grow.
Can Gel-X nails be filed down?
Yes, GelX extensions can be filed to adjust length and shape. However, cutting is not recommended as it may compromise the seal and can lead to lifting.
Facial FAQS
WHICH FACIAL SHOULD I CHOOSE?
Because every facial is customized to the client, you can’t go wrong. However, if it’s your first facial ever, we would suggest you start with a 60-minute facial. If you’re fairly regular with facials and are looking for a slightly more relaxing experience, we encourage a 90-minute as it includes additional masking, aromatherapy, and a scalp massage.
WHO WILL BE GIVING ME MY FACIAL?
At Lena Rose Beauty, we pride ourselves on quality and employ experienced holistic estheticians to perform your services.
WHAT SHOULD I WEAR OR REMOVE DURING MY FACIAL?
You will be draped between sheets and blankets during your service, so you will be asked to remove everything from the waist up to protect your clothing from oils and creams.
SHOULD I REMOVE MY MAKEUP BEFORE COMING IN FOR MY FACIAL?
No need to worry about that, as during your facial you will be thoroughly cleansed and all makeup will be removed
CAN I WEAR MAKEUP AFTER MY FACIAL APPOINTMENT?
It is not advised, as your skin should breathe after a session, however, if you must, you can use non-toxic, non-comedogenic makeup.
WILL I BE RED OR IRRITATED AFTER MY FACIAL?
Yes and no. Because our estheticians take a more “progressive not aggressive” approach to skin care, you should notice your skin look bright, plump, and glowy. However, some pinky-ness and redness may occur depending on your skin type. With that said, signs of redness is not necessarily a cause for concern as when we have facials, our blood circulates and rushes to the surface to aid in skin health.
WILL I BREAK OUT AFTER MY FACIAL?
Our intentions are to always make you look and feel better at the end of your service, however, there is always the potential for your skin to purge after a session. Detoxification is very important which can sometimes resemble pimples and breakouts up to 48 hours after your facial. It is advised that you don’t get a facial less than 7 days before a big event to ensure your absolute glowy-ness day of!
DO EXTRACTIONS HURT?
It depends on your level of pain tolerance as well as how impacted your extractions are. It’s not entirely comfortable, however, it’s important you keep communication open with your esthetician and ask for short little breaks if need be.
WILL FACIALS CURE MY ACNE?
While facials can significantly improve the health and appearance of your skin, they are not a cure for acne. At Lena Rose, our estheticians focus on treating the root causes of breakouts by supporting your skin’s natural balance, reducing inflammation, and promoting long-term healing through gentle, holistic treatments. With consistency and the right home care routine, our customized facials can help you achieve clearer, calmer, and more radiant skin over time.
Sugaring/Waxing FAQS
WHAT SHOULD I WEAR TO MY APPOINTMENT?
Waxing: depending on the body part, it’s just important that the esthetician can easily access the hair without potentially dripping wax on clients clothing.
Bikini waxing: if you prefer to leave your underwear on during the service, please know that there is the potential for wax getting stuck to your garments. A towel will be provided to drape over your lap for modesty.
HOW SHOULD I PREPARE FOR MY BIKINI WAX?
Before coming in, it is advised that you trim your hair no shorter than a ¼-½ inch long. This allows the esthetician to easily shape and makes epilation less painful for the client.
Be sure to exfoliate the area 2-3 days before your appointment, to reduce the potential for ingrown hairs.
If you have sensitive skin and are prone to redness and inflammation, a pain reliever can be taken up to twenty minutes before the appointment to help reduce discomfort.
HOW SHOULD I CARE FOR MY FRESHLY WAXED SKIN?
Avoid any excessive heat, sweating or friction for 24 hours. Keep the area clean, and be sure to use a gentle post epilation cream or astringent to keep bacteria at bay.
Keep skin protected with SPF if there will be sun exposure.
Also, avoid lakes or pools for at least 24 hours after waxing to avoid potential infection.
You should get a minimum of 1-2 weeks of fresh smooth skin. It is advised you come every 4 weeks to maintain and to slow/minimize hair growth.
WHO SHOULD NOT BE WAXED?
Please be advised that certain medications can alter the integrity of your skin, resulting in skin lifting or peeling during a waxing service.
Please be sure to discuss medications with your esthetician prior to your appointment to determine if it will be safe for you to be waxed.
Still have a question?
Call the shop and ask a person — Chicago (872) 227-8943, Naperville (630) 335-7775. No one is going to talk you into anything.
And if you have read this far, you probably already know what you want.