Clean Beauty Questions, Answered

Plant-based, chosen with intention, and honest about the details. Our nail, makeup and skincare lines are mostly plant-based and organic when possible, free of parabens and sulfates, and made in small batches with low-waste packaging. Some House Line products use honey and beeswax, which is why we say plant-based rather than vegan. And some ingredients, like clays, can never be certified organic, so we say “mostly organic” and mean it.

It is how polish brands describe what they leave out. The ingredients usually counted include formaldehyde, formaldehyde resin, toluene, dibutyl phthalate, camphor, xylene, ethyl tosylamide, triphenyl phosphate and parabens. Everything we keep off our shelves is listed on The Rose Standard.

Please disclose any and all allergies to your esthetician prior to your appointment. We will do our best to accommodate your individual allergies/sensitivities as we customize most treatments, however, if you have any particular concerns (i.e., nut allergies) we ask that you reach out a few days in advance to give our team a chance to double check ingredients on our products.

It’s always advised that you pre-book your appointments in order to ensure you have a spot. Facials tend to book 2-3 weeks in advance. Nails tend to book 1 week in advance.

Cancel or reschedule with at least 24 hours’ notice and there is no charge.

With less than 24 hours’ notice, a $50 cancellation fee applies.

Same-day cancellations and no-call/no-shows are charged 100% of the service.

For hygiene and safety, we can’t take back opened products. Unopened items can be exchanged within 7 days. If you have a reaction to something you bought from us, send us a photo and a short description and return the product, and we’ll refund you.

Yes! At Lena Rose, we love hosting small gatherings—whether it’s a Little Lena birthday celebration, a special group outing, or another memorable occasion. Give us a call in advance so we can help plan the perfect experience for your group.

Yes, but we please ask that you bring a professional or at minimum 5-free formula. OPI, Essie, CND, Ella & Mila, Tenoverten, Aila, Zoya are all okay brands. If you have a question about whether your nail polish meets our standard, send us an email.

Dazzle Dry, Spa Ritual, Bio Seaweed Gel, Bio Sculpture Evo Gel, and Apres Gel

Avoid prolonged soaking and keep hands dry when washing dishes by wearing gloves. Use a cuticle oil to help nails stay hydrated!

GelX is a full cover gel extension that adds instant length. It is a pre-shaped tip applied to the entire nail. Structure manicure uses a builder gel on your natural nails to add strength, smoothness and protections. It does not add length, but helps your natural nails grow healthier and stronger.

Every facial is built around your skin that day, so you can’t go wrong. New to facials? The Classic Lena Facial (35 minutes) is a gentle start, and the 60 Minute Custom Facial opens with a real consultation. If you’d like more time, the 90-minute version adds extra masking, aromatherapy and a scalp massage.

One of our Holistic Estheticians. Every Rose is trained in oncology protocols and for chemical sensitivities, and has completed trauma-informed and gender-affirming training.

You will be draped between sheets and blankets during your service, so you will be asked to remove everything from the waist up to protect your clothing from oils and creams.

No need to worry about that, as during your facial you will be thoroughly cleansed and all makeup will be removed

It is not advised, as your skin should breathe after a session, however, if you must, you can use non-toxic, non-comedogenic makeup.

Waxing: depending on the body part, it’s just important that the esthetician can easily access the hair without potentially dripping wax on clients clothing.

Bikini waxing: if you prefer to leave your underwear on during the service, please know that there is the potential for wax getting stuck to your garments. A towel will be provided to drape over your lap for modesty.

Before coming in, it is advised that you trim your hair no shorter than a ¼-½ inch long. This allows the esthetician to easily shape and makes epilation less painful for the client.

Be sure to exfoliate the area 2-3 days before your appointment, to reduce the potential for ingrown hairs.

If you have sensitive skin and are prone to redness and inflammation, a pain reliever can be taken up to twenty minutes before the appointment to help reduce discomfort.