Accomodations
We understand that some clients prefer or need a peaceful, quiet experience. In these cases, we limit conversation to essential instructions only, and earplugs are available upon request.
If you use a wheelchair or have limited mobility, please mention it in your appointment notes or when speaking with us by phone. This allows us to prepare in advance and ensure your experience is smooth, comfortable, and enjoyable. We’re happy to provide door measurements if needed and can adjust nail stations or treatment rooms to accommodate your needs.
If you are sensitive to smells, please let us know. We’re happy to keep treatment rooms free of diffuser scents and neutral smelling products to help make your experience as comfortable as possible.
We're committed to making your visit as comfortable and enjoyable as possible. Written guides are available to help you explore and choose services with ease, and online booking provides a convenient way to schedule appointments at your own pace. We're happy to accommodate your communication preferences to help ensure a smooth and welcoming experience.
We offer fidget toys and weighted neck wraps for clients who find them helpful in managing stress, anxiety, or restlessness during their appointment. Our goal is to create a comfortable, relaxing environment where you can feel supported and at ease throughout your visit.
We are proud to offer gender-neutral services and pricing, with no differences based on gender identity or expression. Our team has completed Hair Has No Gender education and is committed to providing thoughtful, personalized care in an inclusive space where every guest can feel comfortable, respected, and fully themselves.
As a women-owned business, we understand that you may need to bring your children to your appointment. At Lena Rose, they are always welcome. We kindly ask that you bring something to help keep them entertained so we can ensure a calm and relaxing experience for all clients.
However, we kindly ask that adult guests remain in the waiting area during your service, as treatment rooms are designed to support a calm environment and limited space for movement.
If a client under the age of 18 is receiving a hair removal service, a parent or guardian may accompany them into the treatment room upon request.