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Questions people actually ask

What makes a product non-toxic here?

We use the term to mean a product that has cleared our own ingredient standard before it reaches the shelf. There is no legal definition of “non-toxic” in the United States, so ours is a house standard rather than a certification — which is exactly why we’ll walk you through what’s in something, and why it’s there, any time you ask.

How do products get vetted?

Five steps. We look for like-minded, independently owned makers first. We read the full ingredient list against our standard. A small group of us then uses the product for two to three weeks across different skin types and tones. We favor small brands — we’re the first retail partner a number of them ever had. And we stay in touch with founders afterward, because formulas change and we’d rather hear it from them.

What should I use if my skin is sensitive or reactive?

Start with fragrance-free and a short ingredient list, and change one thing at a time so you know what did what. Our sensitive skin shelf is a good place to begin. Our team is trained for chemical sensitivities, so you can tell us what you react to and we’ll work around it. If your skin is reacting persistently, that’s a conversation for a dermatologist rather than a shelf, and we’ll say so.

Is anything here safe to use during pregnancy?

Plenty of people shop with us while pregnant, and we’re glad to point you toward products that leave out the ingredients commonly avoided in pregnancy — retinoids and certain essential oils among them. What we won’t do is clear a product for you medically. Bring the ingredient list to your OB or midwife; they know your pregnancy and we don’t.

How do I build a routine without buying twelve things?

A cleanser, something hydrating, an oil or moisturizer, and sunscreen. That is a routine. Add one targeted product for the goal you actually care about, give it a couple of months, and then decide whether you want another. The people we see happiest with their skin are usually using fewer products, more consistently.

Do I need to get a facial first?

No. Shop the goal that sounds most like you and you’ll be fine. A facial helps if you’ve been guessing for a while, if your skin has changed and you can’t work out why, or if you’d simply rather have someone look at it in person than read one more list. Both doors are open and neither is the wrong one.