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Grievance Procedure
Who can raise a concern: anyone — a Lena Love, a Rose, a supplier, a neighbor.
What counts: any concern that we have harmed a person, the community or the environment, or broken our own published commitments.
How: email hello@lenarosebeauty.com with "Concern" in the subject, use the form on our website, or tell any manager. You can stay anonymous.
Our steps: we acknowledge within 3 business days and tell you who is handling it. We aim to resolve within 30 days and update you at each step. We confirm when it is closed, or explain why we didn't treat it as a grievance.
No retaliation: we never retaliate against anyone who raises a concern in good faith. Concerns about a manager go straight to Jenny. Anonymous reports are never traced.
Accountability: Jenny Duranski, owner, keeps the grievance log (date, concern, owner, steps, outcome, date closed) and reviews an annual summary every December.
Adopted 29 September 2026 · Reviewed annually.